Lucky Pet

Frequently Asked Questions.

01. The order

How can I get the price?

-We usually quote within 24 hours after we get your inquiry(Except weekend and holidays).

-If you are very urgent to get the price, please email us or contact us in Whatsapp so that we can offer you a quote.

Can I buy samples before placing orders?

-Yes.Please feel free to contact us.

 Do you offer OEM service?

Yes,our factory and designer team have rich experience in offering OEM service. 

02. Shipment

What is the shipping method?

-It could be shipped by sea,by air or by express(EMS,DHL,FEDEX ect).  Please confirm with us before placing orders.

What is your lead time?

-It depends on the order quantity and the season you place the order.

-Usually we can ship within 3-4 days for small quantity, and about 3-7 days for large quantity.

03. Payment Term

What is your payment term?

T/T(bank transfer),Western Union,and Paypal.This is negotiable.  30% deposit in advance, 70% balance before shipping.